FAQ

Q:

Do you need qualifications to work here?

A:

We do not require any cannabis or marijuana related certifications. It wouldn’t hurt if you have worked in a cannabis industry business or have attended classes at a Cannabis University – such as Oaksterdam in Oakland, California. We have a multi-talented staff with diverse backgrounds – For some members of our team, this is their first “marijuana” dispensing job. Our staff has come from the following industries: Construction, Retail, Hospitality – Bars, Restaurants, Hotels — you get the point! If you are thinking of joining our team, don’t hesitate to send us a message. We are always accepting applications for employment.

Q:

Are you open right this very minute?

A:

We are open a total of 98 hours per week — 7 Days a week from 8:00 AM until 10:00 PM. If in doubt, give us a call at the dispensary —415-346-4338. We look forward to serving you soon.

Q:

Can I bring pot flowers, extracts, edibles, concentrates, etc. with me when I fly?

A:

First and foremost, we are not attorneys and cannot offer legal advice. There is a great article on the United Patients Group website. This article discusses California state law, flying from San Francisco and Oakland International airports, as well as what it means to fly in and out of California from another state. Please be safe and follow all local, city, county, and state laws.

Q:

Can I buy cannabis / marijuana based products for my friends and family?

A:

Under current California law, it is not legal (read: illegal) to purchase marijuana for anyone besides yourself unless you are a designated primary caregiver. Here is a link to an article that provides a detailed explanation of the California definition of a primary caregiver as well as an in depth examination on how to become a Primary Caregiver: Legal Match Primary Caregiver Laws.

Q:

I bought the best medical marijuana medicine last week, but when I came back today, it was no longer available? When will the strain be back?

A:

Our buying managers work long hours evaluating products and vendors to bring our patients the safest and best medicine available in the San Francisco Bay Area. Our menu is expansive and includes an abundance of THC and CBD rich products. Indicas, sativas, hybrids, extracts, edibles, tinctures, concentrates, pens, cartridges, topicals, apparel, and accessories are available daily. If we are out of an item, our budtenders or patient consultants will happily recommend an alternative medicine until yours comes back into our store inventory.

Q:

What forms of payment do you accept? Credit Cars? Debit? Cash? Bitcoin?

A:

We currently do not accept debit cards, only cash. We offer an onsite ATM for your convenience. Due to federal financial and legal restrictions, most merchant banks do not accept California medical marijuana dispensaries as customers. Visa and Mastercard have both come out publicly to state their marijuana policy — That is, no federally illegal transactions may occur inside their systems. As soon as the Federal Government provides additional clarity to banks and financial institutions around credit card processing for medical marijuana, we will be first in line to sign up for a credit card merchant account.

Q:

Do you have a vape lounge or general smoking area inside the dispensary?

A:

We appreciate that you’d like to hang and chill for a while. At this time, our floor space doesn’t allow for a patient medication area. We are working to expand the dispensary size, which will not only allow for a patient medication area, but will help us stay fully stocked on all the items our patients love the most – flowers, concentrates, edibles, and well, 500+ products. Thank you for your continued support.

Q:

The vape cartridge I just bought is defective. Do you accept returns or exchanges?

A:

In short – yes. All of us will have the unpleasant experience of a defective cartridge. From time to time, the concentrated hash oil doesn’t vaporize properly, leaks, or and simply has a hard time ‘working simply’. Anytime you are unsatisfied with the medicine, please bring the unused portion back to Grass Roots Dispensary at Post/Polk and let us help you exchange it for another item, or if you would like, we will gladly offer a refund.

Q:

If I was unsatisfied with the quality of the medicine, can I return it?

A:

We make every effort to test the medicine that makes it to our dispensary shelves. We also encourage our patients to take their time and ask questions that will help you determine the proper medicine to address you as an individual, and also with care and compassion in understanding your primary, secondary, and tertiary disease and injury prevention concerns. Our budtenders will be glad to show you flower, hash, oil, and other product samples. Once a patient exits the dispensary premises with marijuana and/or cannabis-infused medicinal products, we cannot accept returns. The exception to this policy is if the product itself is found to be defective, such as in technology-related products.

Q:

What are the best medicinal herbs you have (cannabis, flowers, tinctures, edibles, etc.)?

A:

The best medicine is the one that works for you. With that said, after a decade in business, rest assured — Our bar is set to the highest level. You will always find high-quality products that will meet your individual tastes and preferences. When speaking to a patient consultant, please be as specific as you’d like when describing your primary health concerns and/or your overall wellness goals. We pride ourselves on our extensive selection and product knowledge. In fact, many of our patient consultants, budtenders, security guards and joint rollers have been with us for over five years. Pro Tip: We recommend you keep a log on which medicines work for you so we can be sure to properly address your ongoing care objectives together. In a short time, you will learn which cannabis / marijuana medicines will help you transition into a restful state as well as which flower strains will help you stay active and creative.

Q:

How much of this edible should I eat?

A:

When medicating with edibles, the golden rule is “Start low, and go slow.” That is to say — Eat the minimum recommended dose and go up slowly (5mg – 10mg at a time). Also, remember when you ingest edibles, it can take anywhere from 15 minutes, to more commonly 30-45 minutes, and in some cases, up to 1-2 hours for the full effect of the ingested edible – please take it slow and learn the dosages that work for your body and mind. The end goal is to reach your Goldilocks Effect – finding your precise dose – not overdosed and not underdosed — Exactly what cannabis, marijuana, and flower products work for you and for how long. When in doubt Talk to your budtender about how you’d like to feel.